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Reviews of Hakodate Hotel Banso This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

042-0932 Hokkaido, Hakodate, Yunokawa 1-15-3, Japan

#26 of 73 hotels in Hakodate

Guests' Choice

Review Score

Based on 38 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    7.4

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.1

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 20, 2024

    9.0
    very lovely stay, location was great (walking distance to bus & tram)
    • Leisure trip
    • Group
    • Deluxe Japanese-Style Room - Non-Smoking (6 Adult)
    • Stayed 1 night

    nothing.

    the room with futon gave us the ryokan-like experience. there were various pools for the onsen, all excellent!

    Stayed in February 2024

  • Reviewed: November 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Japanese-Style Room - Non-Smoking (3 Adult)
    • Stayed 1 night
    • Submitted from a mobile device

    Buffet lines

    Stayed in October 2023

  • Reviewed: August 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room - Non-Smoking
    • Stayed 3 nights

    The room smelled a little unpleasant at times.

    Onsen and staff greatly appreciated.

    Stayed in August 2023

  • Reviewed: May 7, 2023

    8.0
    Good Onsen Hotel
    • Leisure trip
    • Couple
    • Room Selected at Check-In - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is a little far away from city centre and station. From the station it takes about 30 minutes by the charming old-fashioned tramway and a 5 minutes walk from the tram station. A taxi ride takes about 15 minutes and costs roughly 2000 ¥.

    Nice Onsen hotel with clean and comfortable rooms. Not a high end place but definitely worth the money. Dinner and breakfast were being served as buffet and were plentiful and of quite good quality, although it was absolutely the same for 2 consecutive days. That's ok for breakfast but not really satisfying for dinner. As always in Japan there was a very dedicated and friendly staff which is a great plus compared to the treatment one experiences in other countries.

    Stayed in April 2023

  • Reviewed: April 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking (2 Adult)
    • Stayed 2 nights
    • Submitted from a mobile device

    The room is very cozy and clean. The onsen experience is superb! The location is pretty near to the street car station. Pretty accessible. Breakfast variety is vast. The highlight was the "build -your-own-don".

    Stayed in April 2023

  • Reviewed: April 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Non-Smoking (2 Adult)
    • Stayed 1 night
    • Submitted from a mobile device

    Not the greatest view from the room. Far from the train station- had to catch a cab.

    The room, onsen, and food were all outstanding especially the onsen. Located in a residential area so it was very quiet.

    Stayed in April 2023

  • Reviewed: February 19, 2023

    7.0
    Great hotel, bad masssage
    • Leisure trip
    • Couple
    • Room Selected at Check-In - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I am writing this so that other people don't experience the embarrassment and discomfort that I felt. I had the worse massage I have ever had in my life at this hotel. I always get massages from women in the US and I didn't realize that the only person there was the middle aged gentleman that I made my appointment with at the desk. I should have walked out when I realized that it was going to be him but I thought I would give it a shot because I like to keep the appointments I make. My politeness got the better of me in this situation. He had me keep the robe on that was provided in the room and at first the pressure was good and he did ask to make sure. The language barrier was not too much of an issue. I had asked for an hour massage but about 10 to 15 minutes in I felt increasingly uncomfortable. It felt like he was beating my back. I joked afterwards that when was beating my back like owed somebody money. I did tell him a couple of times that certain spots hurt (like digging his thumb in the base of my skull). It was way too rough of a massage and I felt mildly uncomfortable with him massaging around my behind. The rough pressure was ok on really tough knots and on my calves but overall it was really uncomfortable. It must have been about 20 minutes in and I finally got up the courage to ask for him to cut the massage short to 30 minutes. I did say my politeness would get the better of me. I felt very stupid for not speaking up sooner and I ended up going back to the room and crying, my fiance trying to comfort me. We then looked up what massages in Japan are typically like and it made me a feel a little better to know that other Westerners had experienced this type of rough massage. I have learned my lesson to research before going for a massage in a foreign country and to speak up a lot sooner when something doesn't feel right.

    The futon in the tatami room was more comfortable than another place we stayed. We were smart to ask for an extra layer though based on the previous hotel experience. The breakfast was good and the room was nice.

    Stayed in February 2023

  • Reviewed: January 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Japanese-Style Room - Non-Smoking (3 Adult)
    • Stayed 2 nights
    • Submitted from a mobile device

    I was staying for 2 nights and asked for housekeeping but they only provide fresh towels. So our futon bed was just left there after a night sleep. This makes it difficult for us to pack our things in the day.

    The buffet dinner was very nice. Good variety.

    Stayed in December 2022

  • Reviewed: January 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Room with Tatami Area - Non-Smoking (2 Adult)
    • Stayed 2 nights
    • Submitted from a mobile device

    Room temperature very hot, attempts to adjust heating are reset to a default after some amount of time. Required turning heating off and even opening balcony door for brief periods to manage room temperature.

    Excellent onsen including open air baths. Amazing buffet for both dinner and breakfast.

    Stayed in December 2022

  • Reviewed: November 27, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Non-Smoking (2 Adult)
    • Stayed 2 nights
    • Submitted from a mobile device

    No laundry facilities. No microwave available, even in common area.

    Hot spring we're fabulous 🤩

    Stayed in November 2022

  • Reviewed: November 15, 2021

    8.0
    Clean place
    • Leisure trip
    • Family with young children
    • Room with Tatami Area - Non-Smoking (2 Adult)
    • Stayed 1 night
    • Submitted from a mobile device

    when you open the window, the view is not good, such like stay in a local neighborhood.

    the place is very clean and modern

    Stayed in November 2021

  • Reviewed: April 30, 2024

    10
    Exceptional
    • Couple
    • Standard Twin Room - Non-Smoking (2 Adult)
    • Stayed 1 night
    • Submitted from a mobile device

    A bit far from the train station but you can take the tram.

    I like the room and buffet. Everything is perfect.

    Stayed in April 2024

  • Reviewed: January 5, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Japanese-Style Room - Non-Smoking (3 Adult)
    • Stayed 1 night

    The hotel cost only 37,000 yen per night during the peak season, our expectations were modest, to say the least. However, what awaited us was nothing short of incredible. The room turned out to be exceptionally spacious, a pleasant surprise that left us in awe. The onsen facilities were great, providing a relaxing experience after a day of travel. The staff were not only friendly but also incredibly helpful, adding a warm touch to our stay. Moreover, the convenience of being able to walk to the nearby station in just 3-5 minutes. We didn't expect much for just one night before heading to the next city, but this budget-friendly gem exceeded our expectations. We genuinely loved our time here and would highly recommend it.

    Stayed in December 2023

  • Reviewed: February 15, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No

    Everything

    Stayed in February 2023

  • Reviewed: December 9, 2022

    10
    impressive breakfast
    • Leisure trip
    • Solo traveler
    • Superior Twin Room - Non-Smoking (3 Adult)
    • Stayed 1 night
    • Submitted from a mobile device

    onsen is not very big

    sparkling clean, great breakfast buffet with lots of choices including unlimited roe..

    Stayed in December 2022

  • Reviewed: October 1, 2022

    10
    A satisfying stay at Hakodate
    • Business trip
    • Solo traveler
    • Superior Twin Room - Non-Smoking (3 Adult)
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Clean and spacious room, nice breakfast, friendly staff, Rotenburo hot spring, and a bottle of milk after the hot spa! All in all, it was a perfect stay!

    Stayed in September 2022

  • Reviewed: April 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking (2 Adult)
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: July 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Japanese-Style Room - Non-Smoking (3 Adult)
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: June 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Room Selected at Check-In - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: April 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: February 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Room with Tatami Area - Non-Smoking (3 Adult)
    • Stayed 1 night

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: February 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Japanese-Style Room - Non-Smoking (3 Adult)
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: January 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking (2 Adult)
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: January 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Japanese-Style Room - Non-Smoking (3 Adult)
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2023

Showing 1 - 25

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