Rose Hall, St. James, Montego Bay, Jamaica
#3 of 28 hotels in Montego Bay
Guests' ChoiceBased on 291 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.0
Facilities
8.7
Staff
9.2
Value for money
8.1
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2024
Michelle
United States of AmericaThere are a lot of stairs, which made it a little difficult for us with a stroller and young children.
The resort is beautiful and the employees are all extremely friendly and polite. The beach is fabulous and we enjoyed having two pools to choose from.
Stayed in May 2024
Reviewed: May 30, 2024
Audrey
United States of AmericaAll inclusive is great There is enough space for everyone at pool , beach , restaurant The staff is amazing always available to help
Stayed in May 2024
Reviewed: May 27, 2024
Davis
United States of AmericaAir conditioning did not work properly
Room was spacious
Stayed in May 2024
Reviewed: May 21, 2024
Marsha
United States of AmericaRooms can be cleaner and more air conditioned restaurants.
Staff was beyond amazing and accommodating! Extremely helpful throughout our stay.
Stayed in May 2024
Reviewed: May 20, 2024
Roshni
SwitzerlandSlow service.
Location. Room. Views. Food was quite good.
Stayed in May 2024
Reviewed: May 20, 2024
Wilner
United States of AmericaNothing everything was perfect
Everything absolutely beautiful
Stayed in May 2024
Reviewed: May 19, 2024
Brown
United States of AmericaNo mirrors in room
Very clean nice staff resort is awesome we had a great time
Stayed in May 2024
Reviewed: April 28, 2024
Cletus
United States of AmericaI didn’t get the room I booked. They switched me the next morning to a different room that still wasn’t the correct room. I was informed that day there were no available rooms for “room type” I booked. This was an impact on my stay because we were celebrating my husband’s birthday and I wanted the room that was booked.
The staff was always courteous and helpful.
Stayed in April 2024
Reviewed: April 27, 2024
Toni-shea
United States of AmericaA little more effort can be put into the entertainment room at the main building on the 2nd floor. The Dj played well but the room itself and it’s aesthetic left much to be desired.
Where do I start! From the point of arrival, I felt welcomed and energized by the warm and friendly reception of the employees; from the gentleman handling our luggages to the check in agent. The food was chefs kiss; the breakfast, the dinner, just all of it. The amenities and cleanliness of the facility! Lastly and just to reiterate, the amazingly staff truly made the trip memorable!
Stayed in March 2024
Reviewed: April 25, 2024
Michael
CanadaNo dinner buffet. Elevators were not always working - only one worked the whole time in our building. They don’t advertise kids menus - sometimes like pulling teeth.
We had the butler service (Paul) and he was amazing. The restaurants were good. The breakfast and lunch buffet were awesome. No dinner buffet. The cabana service that was extra is a bit pricey but worth it for at least a couple of days.
Stayed in April 2024
Reviewed: April 10, 2024
Humberto
United States of AmericaBooking dinner reservations for dinner at any of the restaurants was a pain. When we tried to check out the included kayaks or paddle boards, we weren't allowed because they felt the water was to rough, but yet kids were out floating on their blow ups.
The pool.
Stayed in April 2024
Reviewed: April 8, 2024
Mera
United States of AmericaSome service is not that good, when you are on the beach, no server will come and ask you for anything, we have to walk around to get the drinks and food.
All inclusive property
Stayed in April 2024
Reviewed: April 2, 2024
Obi
United States of AmericaGreat staff. Frequently going above and beyond in delivering excellent service
Stayed in March 2024
Reviewed: April 1, 2024
Kalliopi
United States of AmericaThe beach umbrellas and chairs were very hard to find empty,they were always reserved with towels all day that people put to reserve them and they finally didn't show up or they were coming for couple hours only. The internet was not so good at all times. The spa prices were overpriced!
Location very close to the airport. Stuff was very polite and helpful. Very good room service.Very nice oceanfront views.Good amenities, clean and friendly environment !
Stayed in March 2024
Reviewed: March 30, 2024
Bruce
CanadaThe desserts were average but we didn’t come to Jamaica expecting a fine dining experience so it was a very minor point whereas as a whole the food we rated as good to very good. The Asian restaurant was probably our favourite restaurant followed by the steakhouse and Waves (international).
Spacious rooms and the friendly staff really made the difference for us. We were well looked after by Neo and Paul and Claude at the watersports team. But every experience we had with the bar staff and the staff in the restaurants was felt warm and genuine. We were a little concerned by several negative reviews but we can only imagine they were one-offs or just difficult guests. To dispel some myths, pool temperatures were perfect and we stayed in the water for at least an hour at a time without feeling cold. Also beach was fine … a little bit of seaweed in places but easily avoided so we split our time between the beach and the pools. Room was very clean and everything was working during our stay (no blackouts or elevators not working so again don’t get overly anxious around the negative reviews from people who only experience first world problems).
Stayed in March 2024
Reviewed: March 29, 2024
Afamefuna
United KingdomDefinitely overpriced.
Great food, friendly staff , great location
Stayed in March 2024
Reviewed: March 19, 2024
Schwartz
United States of AmericaThe beach itself was a bit small as was the swimming area, you might consider wearing water shoes as Sea Urchin are present in the seaweed. The water itself was clear and inviting. If you book excursions thru the resort be aware that when they say it is 30-35 minutes away it means more like an 1.5-2 hour ride. Making most if not all excursions a full day, rather than a true half day.
We very much enjoyed out time at the Jewel Grande. We stayed in the Sentry building, the newest of the 3 towers. The rooms were nice, well kept and clean. The food on property was good, the best bite is the Jerk Chicken grilled daily on the beach. The grounds were well kept and neat.
Stayed in March 2024
Reviewed: March 14, 2024
Yuqing
JamaicaNo
Yes
Stayed in January 2024
Reviewed: February 1, 2024
Judith
United States of AmericaWe wish they would have let us sail the sailboats by ourselves. They would only take us out with one of the water sports guys.
Great service - rooms are very large and all face the water, which is great! Food at the restaurants is very good.
Stayed in January 2024
Reviewed: January 5, 2024
Kelli
United KingdomGreat view from the room, very spacious room, bathroom and balcony. USB sockets next to the bed and choice of Fan and/or AC. Full length mirror was great.
Stayed in January 2024
Reviewed: January 3, 2024
Nicholas
United States of AmericaRoom was a little run down.
Location and staff and food were great. Shower in room leaked all week and was never fixed (after telling the front desk about the issue 4 times). Also, was forced to pay $1,500 at check in because booking.com messed up our reservation and only charged for 2 adults instead of 2 adults and 2 kids (even though we booked a package with flights and room together).
Stayed in December 2023
Reviewed: December 17, 2023
Susan
United States of AmericaNo ATM on site, because Hotel is only accessible by highway, one is dependent on taxi services which tend to manipulate their rates, despite being posted on a sandwich board outside the main lobby, we were charged more than the posted rates.
Breakfast Buffet and Le Bouchon steakhouse were fantastic! Staff very friendly and helpful.
Stayed in December 2023
Reviewed: December 14, 2023
Nicole
JamaicaThe wait at the reception area was too long
The food was excellent, the customer service was good.
Stayed in December 2023
Reviewed: November 21, 2023
Laura
United KingdomFood was just ok. Entertainment in the evenings was poor.
Clean friendly staff
Stayed in November 2023
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