There wasn't really anything to point out negative. Toronto is a pricey city to visit. I can't complain about the high price of hotels, as this was the more affordable hotel downtown.

This hotel is on my top 10 hotels list. I was pleasantly surprised at every turn. It's in a great location. The staff were 5 star. Any help I needed, they were there with a smile. The rooms were clean and spacious. They had all the amenities and more. The room design in the tower was not your contemporary rectangle set up. It was open and felt more like home, with multiple views of the city.

Stayed in June 2024

Could have been cleaner dirty q tip on window cell but rest appeared clean.Guess it just got missed

The room was adequate bed comfortable.

Stayed in May 2024

Towels were old and no shower cap

Very clean and spacious

Stayed in June 2024

Excellent location. Friendly and helpful staff and good service. Room was spacious and well equipped. Would stay there again in a heartbeat :)

Stayed in May 2024

Nothing

Great location in the heart of Toronto. Staff went over and above to celebrate our anniversary. Great drinks in the bar, but definitely hotel prices…make the most of happy hour!

Stayed in May 2024

Staff at the front desk were wonderful. Hotel is very nice. Great location.

Stayed in May 2024

Some street noise and slow elevators only small issues.

Great, central location. Friendly staff. Lovely rooms with comfy beds. Would 100% stay again.

Stayed in May 2024

Nothing

Beautiful hotel maintained history of the bank converted from Good quality cafe attached with easy access Lake View very good

Stayed in May 2024

Very expensive bar food and drinks!

Location

Stayed in May 2024

Room was a bit tacky and outdated. Cardboard doors, so not sound-proof.

Location

Stayed in May 2024

There wasn't enough lighting in the living / kitchenette area. I think another table light next to the sofa would be better.

It's conveniently located outside of the subway station and close to streetcar stops. The staff is friendly and helpful - really like the ability to text the concierge. Also, the building is absolutely stunning. The suite was spacious and had great views. The kitchenette came equipped with things needed.

Stayed in May 2024

I wish they offered free breakfast.

Location is right next to the King station subway which makes it perfect to get around the city.

Stayed in May 2024

Location was excellent, loved that the subway station is right on property! Our room was big, the bathroom not so much, but manageable. Only ice machine was on 12th floor, quite a hike!!

Stayed in May 2024

The room is facing a cooking fan from a nearby building and it vapourated to my room

Kitchenette availability

Stayed in April 2024

Parking and hours of Cafe

Location and Bed were very good

Stayed in May 2024

Nothing

Location, dinner, great staff who are always smiling, they upgraded us to a suite at no charge!

Stayed in May 2024

Bar area was crowded and noisy.

Central location. Fast elevators. Good housekeeping service. Kitchenette in the room.

Stayed in May 2024

I wasn't able to use the fitness, sauna and spa. That would have been awsome. They have to recommend it at check in. Then you can plan it into your schedule. Bit of an awkward setup of the rooms. But in total we had a comfortable stay.

A lot of things were close by. Walking distance to Eaton centre, trainstation , the bank , supermarket Metro. Guestservice was helpful if we needed anything aspecially our first morning getting organized.

Stayed in May 2024

Noise from aircon on roof

The hotel was up to expectation

Stayed in May 2024

Nothing!

Great location, amazing room & extremely comfortable

Stayed in May 2024

The blanket for the beds (10th floor, historic suite) are not soft at all. It felt like I was covering myself with a plastic shower curtain within stitched sheets.

Great location, amazing staff, beautiful building.

Stayed in May 2024

The roadworks outside made it difficult to get a taxi due to stationary traffic

Tower suite room was brilliant. Excellent position for shops, eateries & close to the subway & hop on hop off bus

Stayed in May 2024

The breakfast options for hotel guests were a little confusing. It was not obvious before ordering that the breakfast, especially cooked elements would be brought to us in the lobby. In the end the food was good and well presented and we would have used the breakfast option more if we had realised how the system works. Looking at the cafe initially it was a bit off-putting for a 4 star quality hotel.

The room was quiet, large and well equipped. The beds were particularly comfortable and room service was efficient.

Stayed in May 2024

Booked a ‘historic superior suite’ was v underwhelmed by first impression. Room not as big as expected. Old fashioned decor, bathroom v small, no bath despite ref pics on website having a bath. Kitchen bin drawer broken, only two tea bags provided and no proper milk.

Central location, strong shower pressure WiFi included Decent gym

Stayed in May 2024