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Reviews of Hilton Garden Inn Freeport Downtown 3 stars

5 Park Street, Freeport, ME 04032, United States

#5 of 14 hotels in Freeport

Guests' Choice

Review score

Based on 418 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.1

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Showing 1 – 25

  • Reviewed: 8 June 2024

    9.0
    Convenient (to LLBean), really nice staff, well kept properly.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really to dislike - it meets expectations for a 3-4* property

    Nothing fancy, but clean, comfortable and great staff

    Stayed in June 2024

  • Reviewed: 15 May 2024

    8.0
    Good stay and friendly staff
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was good and we love the location. There was no bar soap on the bathroom counter this time but apparently it was a shipping issue.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Confusing breakfast organization

    Stayed in May 2024

  • Reviewed: 1 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    The staff was very helpful and friendly. Erika was a joy along with all the staff.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    I was very comfortable, the front dest clerks were accommodating, and I felt safe.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    The cost at the bar is rather high.

    Breakfast is very delicious and has many selections. The wait staff is friendly, efficient, and quick to serve. Dining area is bright and comfortable, for business clients, families, or single guests.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    A nice little place to spend a night or two in Freeport.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool is tiny. No hot tub. Not a particularly exceptional value. But, in town lodging in Freeport village is scarce and a bit overpriced.

    Clean comfortable rooms. Friendly staff. Great location. Everything you’d expect from a Hilton Garden. No unpleasant surprises.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    The property was fine. The really bad part was that I paid for the visit in July 2023 and was charged on my credit card an additional two times. I’ve wasted a lot of time trying to correct this error.

    The location

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The breakfast siruation was confusing.. Not sure what the cafeteia alternative included.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    View

    We had no view it was a wall and could not see anything.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Convenient and clean

    Stayed in January 2024

  • Reviewed: 21 February 2024

    9.0
    Overall it was adequate
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    Pool needs upgrading and hallways rug dirty. Breakfast buffet confusing and not good. Should cook eggs with buffet.

    Was ok…location and rooms nice

    Stayed in February 2024

  • Reviewed: 20 February 2024

    10
    We stayed for one night for the Freeport food festival which was right there at the hotel. The staff was very nice. The
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great.

    Loved the location, very close to downtown.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    That the parking was across the street and wasn't plowed well. Makes it difficult to carry bags on ice and being afraid to fall. We were also put in a room overlooking the railroad tracks which could of been avoided as the hotel was very empty. Train comes by all hours of the night. Ok for one night but not long term.

    Hotel was nice for our one night stay.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    10
    Great spot!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Wish there was a low light option in the bathroom for nighttime.

    Very comfortable room, nice lobby and bar to meet up in. Pete at reception helpful and friendly, great location.

    Stayed in January 2024

  • Reviewed: 27 December 2023

    9.0
    This place was comfy cozy and off the beaten path which was nice !
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was closed - but they did put out some pastries , muffins and coffee in the morning . Honestly it really didn’t bother me that much - it’s Christmas season , people get Covid etc - so there’s always Doordash !

    loved staying here - a nice cozy place - loved the little on site bar to grab a cocktail after being in the road for hours !

    Stayed in December 2023

  • Reviewed: 26 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    everything met expectations

    great location, good breakfast, quiet room, cheerful staff

    Stayed in November 2023

  • Reviewed: 22 November 2023

    8.0
    Very good. Would have liked to know that train track was there.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    We were surprised that there was a train track about 30 feet from our room in the back. Not bad, but didn't know it was there. Several rumbling trains during the night, but no whistles at least.

    Staff was great. Room was great.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to cross a road to park. Train tracks are five feet from the building and the train went 3-4 times during a one night stay

    Central location

    Stayed in November 2023

  • Reviewed: 19 November 2023

    8.0
    Too pricey and not worth the convenience.
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front desk receptionist could have been more welcoming and cordial.

    Breakfast was okay and location was ideal.

    Stayed in November 2023

  • Reviewed: 24 October 2023

    9.0
    Was a great location, except for a train that went by each morning at 430
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Everything except for the train that went by our window every morning at 430

    Stayed in October 2023

  • Reviewed: 18 October 2023

    10
    Convenient, comfortable, clean. Staff was sooooo helpful and friendly.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    parking across the street, almost hidden by the bushes. Be careful if you park near the bushes, they have thorns

    Breakfast was ordered off the menu, and included. Fruits, cereals, yogurts, etc was self serve. Make sure when you check in to verify that your breakfast is included. The property grounds are nice. Short distance to walk around town and head to LL Bean and the outlets. Room and beds were really comfortable and clean. Short drive to Portland, we did a tour in Portland which included a few light houses, the driver was entertaining!!!

    Stayed in September 2023

  • Reviewed: 8 October 2023

    10
    Freeport the right way!
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I will let you know if I come up with something! 🙂

    Very clean. Easy walking into main village area of Freeport. Ample free parking. Room was very well appointed for a hotel. Fridge, microwave, kuerig, and shower amenities mounted in shower including shampoo, conditioner, and body wash. Bed was comfortable with nice pillows and great bedding. There is a bar area off main lobby open 5-9pm. A full breakfast is available for a fee. $12.95 at this writing. They do offer limited room service. Nice pool and everything is well maintained. Staff is always friendly! Will defintely be returning.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We mainly used the room to sleep and shower. The bathroom facilities were clean. The bed was clean and comfortable. We didn’t take advantage of the dining area, so we can’t comment on that. We would stay here again.

    Stayed in October 2023

  • Reviewed: 30 September 2023

    9.0
    Relaxing and safe stay. It is well located near Route 295 which can then get you to 95.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast had a good selection but the food wasn’t as tasty as I expected. The eggs tasted like synthetic ones. Rather bland and I’m not fussy.

    Staff was very pleasant and helpful.

    Stayed in September 2023

Showing 1 – 25

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