Room was way too small. Nowhere to put suit cases. No tea or coffee in the room and downstairs only available certain times. Couldn’t go to rooftop bar without minimum spend even though we were hotel guests

Clean, lovely room and staff were friendly

Stayed in June 2024

Shout-out to the excellent staff and particularly Sekou!

Stayed in June 2024

I loved it all! You guys are fantastic

Everything! The staff and location were particularly excellent and I loved being able to come and go with my card at all hours.

Stayed in June 2024

No complaints. It was a really nice stay.

Location was perfect for our stay. Minutes from the broadway show we went to and minutes from Times Square.

Stayed in June 2024

Small rooms

Darling hotel tucked away in a side street near Times Square.

Stayed in June 2024

They advertise their rooftop bar but a lot of times it’s closed for private events and you still have to go outside and wait in line to get upstairs. Customer should get priority with the rooftop bar your advertising.

Location is perfect visiting Manhattan Times Square area

Stayed in June 2024

Small room but overall love the deco n location

Nice quiet with awesome facilities for entertainment and location was a gem.

Stayed in May 2024

While the rooms are furnished with care and style, the space to put away cloths, especially for hangig is very limited.

The hotel is perfectly located, Time Square and Broadway are right around the corner, several underground stations are within minutes of walking and there are many restaurants are close by. The interior is very modern and the staff is very friendly and helpful.

Stayed in May 2024

The mattress was really bad

Love the style

Stayed in June 2024

They were renovating the 2nd floor restaurant and bar for two of our days there. A bulk of what I described above, the Broadway props and set design models are kept in those areas. However, that area is closed in the afternoon and in the evenings when the bar is open it is very busy so you can't really look at everything so while it was very cool to be surrounded by it each day we tried to see everything but couldn't because it was either closed, too busy to enjoy without standing over someone's table or it was under renovation.

The theme of the hotel is Broadway and the entire hotel from the hallways to the lobby to the restaurants, the stair cases, the photos and art, furniture in the room are all connected to Broadway. Our trip was to see musicals and plays so the hotel really made the entire trip thematic.

Stayed in May 2024

the civilian is a wonderful hotel with lots of hidden amenities

Stayed in June 2024

Unfortunately we had the fire alarm went off at 6:56 am, but after around 15min the alarm was shut off. Mind that this could happen to you, but the staff was trying to resolve the issue as soon as they could.

The facilities are very beautiful, the staff is super nice. Although the room is small, we found it perfectly acceptable size wise, not too small at all. It is an aesthetic pleasing room, it was clean (they replace the towel and sheets every 3 days). We loved it and couldn’t recommend it enough!

Stayed in June 2024

Set breakfast offering is too much but there are several excellent bakeries nearby so not a problem. Be warned that the higher rooms have the noise of the top floor nightclub...

Location is excellent. Staff belonging to the hotel are all extremely friendly, helpful and good fun. Rooms are compact and you need to be creative with the storage, but beds and facilities are extremely comfortable.

Stayed in May 2024

Rooms were tiny, but we knew that.

The staff was very helpful, welcoming and engaging.

Stayed in May 2024

Nothing

So nice and cozy, facility is so clean. Staff are super super wonderful and friendly and nice Everything about this place is phenomenal Location is great, I went to lot of hotels, never experienced staff like civilians staff. 10 out of 10!

Stayed in May 2024

The location is perfect and the design is superb!

Stayed in May 2024

The location is perfect for theatre, restaurants and sight seeing. The staff have a lovely chill vibe and were helpful and always welcoming. The “cozy queen” rooms are very cozy, very small but well thought out with great attention to detail and afford a spectacular city view from the full length windows. Don’t miss out on the second floor cocktail lounge, it’s beautiful and a perfect spot for a night cap.

Stayed in May 2024

Nothing

The location and aesthetic

Stayed in May 2024

Would have been great to have a mini fridge.

Amazing location. It's a couple of minutes walk from Times Square and still my room wasn't noisy at all. My room was small but comfortable and also well equipped. The hotel had a lovely bar and restaurant and the staff were always friendly and helpful.

Stayed in May 2024

Nothing, had a really great stay.

The location - its in Hells Kitchen aka the theatre district - so I was able to watch shows and walk safely to my hotel in 10 mins. Friendly staff always available when you need them. Love the interior design of the hotel had a mid century modern vibe.

Stayed in May 2024

La gentillesse du personnel L’emplacement à 5min à pieds de Times square

Stayed in May 2024

Great, friendly staff. Great location

Stayed in May 2024

We’ll designed, quiet rooms, excellent beds, every staff member was friendly Efficient and welcoming

Stayed in May 2024

No lobby . . .

Location was great for theatre and transportation. We loved the room and shower!!! Good restaurants nearby. We will return!!

Stayed in May 2024