A few more a la carte options for dinner would be appreciated instead of just a few bar snacks. If you don’t want the course menu you have to go elsewhere.

The facilities and amenities are excellent. Very comfortable, with modern conveniences but also a touch of the traditional. The onsen were great after a long day walking around.

Stayed in June 2024

As a neurodivergent individual who has never been in an onsen & gets very anxious about new things, I really wish there was some more in-depth information about what to do in the onsen. Ie what to wear and bring. I know very basic Japanese, the poor lady did try and help explain it to me but I was still very confused and almost didn't go - I was afraid that if I just stripped off into the nude and walked into the onsen with no towel that it would be odd (btw - it's not!!) I wish we had a double bed instead of twin beds. It was also extremely hard to get to the hotel from the train station after 5pm, our phones wouldn't let us make phone calls and we couldn't work out the phone booth as it was all in very fast Japanese! So make sure you get here earlier in the day!

The onsens were INCREDIBLE. The layout of the room was great and the view was amazing. Loved the bath on the balcony, and attire they give you to wear (wish there was instructions though!!) I really wish we stayed for an extra night or two... One night wasn't enough!

Stayed in April 2024

Maybe due to our lack of research, this place is actually a high rise building with rooms decorated as ryokan. We thought it was an actual landed house ryokan. The dinner is at another annex building. The hotel reserved the dinner time at 5pm without my knowledge. If you miss the shuttle bus, then you need a taxi or bus to reach the hotel. Do not rely on the shuttle bus timetable mentioned in the booking.com replied questions. It was misleading.

The facilities are good. They provided free tea, coffee, ice cream. Certain date and time have live concert. The onsen is big, indoor and outdoor. They have sauna and cold bath as well.

Stayed in May 2024

This is more an issue with Booking.com. I would have preferred not to buy the expensive two hour dinners each night but I was not given that choice on Booking.com. Food was very expensive for family of four and I would have preferred to just order a la carte from menu. I could have used the $800 we spent for two meals on a second room for my teens. It was not clear that we were getting only one room with two beds and two futons that took up whole room. Very crowded. For families with older kids, book two rooms without dinner. It is not really for Western tastes and definitely not picky teenagers. Also, you can’t go in the onsen with a bathing suit so don’t bother if you are not comfortable being naked in front of your kids. There is a bathing suit area you can use at the attached Yunessen property but nobody told us that until we were leaving.

Lovely, high end hotel with very accommodating staff. Many nice touches like wine, iced teas and snacks in lobby, foot soaking tubs on terrace, and free ice cream. Breakfast buffet was very good and accommodates Japanese and Western tastes. Fabulous garden with bridges and waterfalls built around creek. Shuttle to various places in town. If I went again, I would ask for room facing garden because it is peaceful and lovely.

Stayed in June 2024

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Everything - amazing hotel and facilities, friendly and helpful staff, private onsen bath, peaceful surroundings.

Stayed in May 2024

One of the most serene and well-maintained locations I’ve ever visited.

Stayed in June 2024

The mattresses need replacing - they both sank in the middle terribly which did affect our sleep.

Outdoor bath was amazing. It was a very rainy and slightly cold day/night which was perfect. The room was huge and really comfortable and lovely. Enjoyed buffet breakfast and was great to have free parking as we rented a car (highly recommend doing this instead of taking public transport).

Stayed in May 2024

Gorgeous views, delicious dinner and tons of options in the breakfast buffet, friendly staff

Stayed in May 2024

Everything was perfect, we enjoyed every minute. The location, the staff, the facilities, the food, everything was amazing, we will be happy to come back and recommend everybody to go there. Great great hotel, and great staff who helped us with every question and did everything they could to make our stay perfect

Stayed in May 2024

i would recommend to book the room with the teppanyaki diinner since the beggining, they offered to us and then because they had a event we end having dinner in one of the fast food japanese style restaurant in place which was not what we expected it

Tee room is very nice specially the one we book with a private onsen on the terrace, the beds are super comfy the public onsen they share one day is for woman and one day is for men, it is really nice and big The breakfast is good and has a lot of options the staff is nice

Stayed in April 2024

There was nothing that we disliked.

Clean facilities, baths were very nice on both floors with a spectacular view on the sixth floor bath. An incredible experience.

Stayed in May 2024

At check out we requested taxi to Odawara, to be told none were available. Along with other guests we were directed to a local bus stop - bus was very crowded (many people standing with heavy bags) and slow, meaning we missed our train. Staff really should have done more to help, and for a hotel of this size and quality there should be a shuttle bus available - lots of guests were heading to Odawara on check-out. Hotel should be aware taxis are limited and make other arrangements not just leave us in the lurch, or at least provide advance warning! Spoiled an otherwise excellent stay...

Hotel is beautiful in a great location. Dinner and breakfast exceptional. Beautiful rooms, clean and very spacious. Very welcoming friendly service.

Stayed in May 2024

Everything was great

Great food and gluten free requirements well catered for with delicious food. Great location and outlook. Shuttle bus to Gora was helpful. So close to the main attractions of Hakone so could start day ahead of day trippers.

Stayed in May 2024

Close to cable car and gora station, friendly staff and good food in the restaurant. Nice room with onsen.

Stayed in May 2024

It was very crowded, and I requested a vegetarian meal ahead of time. For the same price, I thought my meal was a little bit disappointing. A salad instead of a multi course appetiser. Steamed vegetables with a balsamic glaze instead of steak. They tried their best I think, but even at the breakfast all of the tofu had fish in it. This is one of the most expensive places I stayed, and it was disappointing. Other places were much cheaper and put way more thought into accommodating dietary restrictions.

Beautiful room, loved the bathtub on the balcony and the open air baths. Nice staff, really comfortable place. Did their best to accommodate vegetarians

Stayed in May 2024

Lovely hotel, in room onsen was big enough for two short people to use and water super hot! Full bath in 15 minutes. Room very comfortable and big! Staff kind and friendly from entering. Small communication error as we requested no meat, dairy, eggs but were offered fish. This was not hotel staff fault as we should have been even more specific. The restaurant did accommodate us on the night and we still had a very nice dinner meal

Stayed in May 2024

Little to no vegetarian options for dinner in any of the restaurants.

Amazing breakfast. Onsens were heaven.

Stayed in May 2024

Beautiful and breathtaking views, very well presented hotel, great amenities and inclusions, lovely onsen with views, and excellent customer service

Stayed in May 2024

But food isn’t of five star level matching the view. With many young staffs, not all so well trained, still room to improve

Five star beautiful scenery. Elderly friendly and nice English speaking staffs for foreigners.

Stayed in May 2024

Everything was perfect, we only wish we could have stayed longer! Had a fabulous time and hope to return soon

Stayed in May 2024

- no gym

It’s a paradise! - the quality of the build - staff - dinner options - onsen options - views - garden - waterfall - help with birthday organization - onsite currency exchange

Stayed in May 2024

Price was a bit expensive, probably would have been more worth it if we had stayed longer and got to explore more.

Only stayed one night so my friend and I didn't get to explore too much, but it was a great stay! My friend really enjoyed the open air bath, and it was also nice to have the private one in our room. We also enjoyed the garden and the great view of the trees in the morning. We didn't choose the dinner option so had to find food elsewhere - while there's a few food options connected to the premises, a lot of them were closed the day we were there. We ended up eating at the yakiniku place, which was fine (not much meat per plate, you grilled it yourself, prices just okay). The breakfast buffet was delicious! Had a really tasty onsen egg, fish roe, oden, etc. Travel wise - we walked on our way there from the subway, then on our way out used the bus stop right outside the connected yunessun, which had information about bus stops and timing, and were able to get to where we needed (Odawara).

Stayed in April 2024

lack of reasonably priced dining options. in our opinion dinner services are very much overpriced (16k and 9k pp), noise from outside (not sure what, probably swimming pool across the street? some machinery?) that prevents full leasure and relax when on the balcony

Onsen facilities, breakfast, kind service, location with a perfect view from a balcony, easy bus access, shuttle bus service, fast check-in and out, icecream coins, hotel garden, birthday gift!

Stayed in May 2024

really nothing.

One of the best locations I've ever stayed at. Best staff I've ever seen. Very helpful, polite and professional. The location is just extraordinary too. especially the private onsen overlooking green hills. Can't ask for a better location and a better hotel. Cleanliness is also impeccable. Floors, toilets, bathrooms are all very clean. Great experience overall that'll cherish for ever.

Stayed in May 2024