15 Westgate Road, Newcastle upon Tyne, NE1 1SE, United Kingdom
#20 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 7937 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
9.4
Facilities
8.4
Staff
9.1
Value for money
8.7
Free WiFi
8.7
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End of dialog contentReviewed: 8 June 2024
Kay
United KingdomMy only complaint is that the pillows weren't that comfortable.
Lovely hotel. Very clean. We only stayed 2 nights and we had clean towels and tea/coffee topped up. All the staff were super friendly and helpful. The hotel is in a great location, 5 minute walk(possibly even less) from the main train station and close to everything.
Stayed in June 2024
Reviewed: 8 June 2024
John
United KingdomFor the price no breakfast included
Location
Stayed in June 2024
Reviewed: 6 June 2024
Mihaela
United KingdomToilet door made of glass - I feel privacy was compromised.
Comfortable bed, quiet. Very polite staff.
Stayed in June 2024
Reviewed: 6 June 2024
Brian
United KingdomBreakfast option poor and expensive. A lighter continental style breakfast based on fibre, granola, yogurt, fruit etc at a reduced price is not available. Not everyone wants the ‘full English’ breakfast. No cupboard or storage space in room.
Good central location, comfortable room
Stayed in June 2024
Reviewed: 6 June 2024
Gemma
United KingdomRoom was a bit small and quite basic for the amount of money we paid, not a lot of hanging space for clothes
Good location, reception area & staff were very friendly, bathroom was nice but small
Stayed in June 2024
Reviewed: 5 June 2024
Mandy
United KingdomGreat place and location, lovely breakfast, brilliant staff and rooms where so clean, so big shout out to the chamber person, been 3 times now and will definitely go again.. Wrll done to all the lovely friendly staff
Stayed in June 2024
Reviewed: 5 June 2024
Cor
NetherlandsRoom cleaning
Friendly staff Good bicycles storage
Stayed in May 2024
Reviewed: 5 June 2024
Tyrone
United KingdomGreat location to the centre and train station
Stayed in June 2024
Reviewed: 5 June 2024
Colin
United KingdomLocation was very good. center of the city and close to the train station
Stayed in June 2024
Reviewed: 5 June 2024
Anthony
United Kingdombunks were small and uncomfortable, air con was loud
clean, central location , friendly staff
Stayed in June 2024
Reviewed: 4 June 2024
Gillian
Trinidad and TobagoNothing
Great location. Close to the train station, the Catholic Cathedral and town centre! Easy check in and friendly staff.
Stayed in May 2024
Reviewed: 4 June 2024
Andrew
United KingdomOnly fault was, the room key kept deactivating
Its location
Stayed in May 2024
Reviewed: 4 June 2024
Clara
BrazilThe cleanliness was lacking upon arrival: hair on the floor and sink, signs of insufficient cleaning. The hygiene products (soap, shampoo) were in such small quantities that it was impossible to get anything out when pressing the dispenser. There was only one outlet with USB/USB-C, and the rest were in the UK format. Before the trip, I emailed asking if there were European-style outlets or a converter available, but I never received a response.
Friendly staff, good location.
Stayed in May 2024
Reviewed: 4 June 2024
Joan
United KingdomNot sure
The location next to the train station was great
Stayed in June 2024
Reviewed: 4 June 2024
Liam
United KingdomThis is a fabulous hotel, the staff are an absolute asset, especially Emily who was nothing but outstanding and really made my experience an enjoyable and personable. If this is the welcome I get for one night in Newcastle, imagine what it will be when I officially move in the summer. Great room, great value for money, a fantastic place and by the way the tea and coffee was spot on for me, also the breakfast was superb.
Stayed in June 2024
Reviewed: 3 June 2024
Daniel
New ZealandNothing
Awesome spot
Stayed in March 2024
Reviewed: 3 June 2024
Alex
United KingdomGreat location, and friendly staff.
Stayed in June 2024
Reviewed: 3 June 2024
Jo
AustraliaRoom was very small
Good location, comfortable bed, clean
Stayed in May 2024
Reviewed: 2 June 2024
Darcey
United KingdomRoom was nice and clean and had everything you could need. The bed was very comfortable. Location is excellent; a few minutes walk from Central Station.
Stayed in June 2024
Reviewed: 2 June 2024
Laura
United KingdomIt said all day menu for the restaurant and then we were told that it's just breakfast when we asked on the night but luckily there was a takeaway not too far away. Also the shower got water everywhere, needs a door separating shower from the toilet.
Most of us got a good night's sleep because of the extra pillows provided and they made sure our rooms were close to each other. We were also able to leave our bags while we went around town waiting for our rooms to be ready.
Stayed in May 2024
Reviewed: 2 June 2024
Lizzy
United KingdomNothing
Amazing from early bag drop off (including Unicorn) to late collection of bags.
Stayed in May 2024
Reviewed: 2 June 2024
Darrean
United KingdomSome music from local clubs however this was damped somewhat.
Clean, straightforward check-in and friendly staff. Good security at the door as well
Stayed in May 2024
Reviewed: 2 June 2024
Goodley
United KingdomNothing
Everything was excellent including the breakfast
Stayed in June 2024
Reviewed: 1 June 2024
Luke
United KingdomThe WiFi was not secure made me feel a bit anxious about my privacy
Clean and sleek
Stayed in May 2024
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