nothing

excellent room and hotel. very clean and brilliant value for the money

Stayed in May 2024

Keeping things topped up for example bread for toast

Good choice

Stayed in May 2024

The breaks could have been better

It was a lovely room, beautiful view of the sea

Stayed in May 2024

The breakfast was awful! If you’re going to offer breakfast at least make it decent! Buffet style but everything was bottom of the range products! Tasteless beans, sausages undercooked and disgusting tbh! Bland bland bland! Should have saved the money and gone elsewhere

Nice location and sea view. Historical building with lots of vintage photos on the walls which was interesting

Stayed in May 2024

Some areas of the hotel need a little TLC. Lovely large stained glass window on the staircase, but has broken and is open to the elements in the corner.

Excellent location, good value, and very friendly and helpful staff.

Stayed in May 2024

Excellent Location.

Excellent Breakfast

Stayed in May 2024

Parking situation very challenging.

Just as you image a Victorian seaside resort. Staff helpful and engaging. Pleasant buffet breakfast

Stayed in May 2024

Good old fashioned hotel, magnificent building, well kept with very friendly and helpful staff.

Stayed in April 2024

No air circulating in room, so a bit warm overnight. Breakfast quality was average.

Lovely old ambience and location.

Stayed in May 2024

Hot water took a long time to make it to the 4th floor.

Great location. Nice big room with beach view. Magnificent period staircase. The slightly faded grandeur is reflected in the price. Staff very agreeable. On street parking nearby.

Stayed in May 2024

Some obvious maintenance issues but overall really nothing we did not like, except for dogs being permitted to stay in some of the rooms and coming to breakfast with their owners (though not in the main dining room).

Just love this hotel. We stayed here last year and returned for a longer stay this year. The sea view rooms are really large by modern standards, and the beds are very comfortable. Breakfast in the olde world dining room is lovely, with full views of the beach, and very friendly, helpful staff. If you like old fashioned grandeur, a bit worn around the edges and the feeling of having stepped back in time, this hotel is for you.

Stayed in May 2024

Upgraded our room. Plenty of space. Prompt service from all staff. Outstanding meals in restaurant.

Stayed in May 2024

2 items listed as being available were not actually provided: biscuits and slippers. Not a big issue, but in my view the room should be at least as advertised. As documented, car parking limited, but streetside is free, but space may be a bit of a walk away and up the hill.

I chose a room with a sea view, and that is exactly what you got, a full sea view, as the promenade is just across the road Self Service Cooked Breakfast buffet, was very good, and the dining room also has the sea view. Restaurant staff respectful, kind and helpful. Dinners were also very good. Nice quality shampoo and gel. Iconic hotel where Queen Victoria stayed as well as other royals in the heart of the Burton, the architect's, St Leonard's with lovely park behind and seafront in front

Stayed in May 2024

Nothing

Great location Staff friendly Good housekeeping Very clean

Stayed in May 2024

Water problem due to damage to the area

Location

Stayed in May 2024

quite a walk from the town

Helpful accommodating staff, seafront view

Stayed in May 2024

Lack of parking.

Very grand and lavish old hotel.

Stayed in April 2024

The food was terrible

Stayed in May 2024

Dinner was really disappointing. Everything was pre-prepared or reheated, and it was very far from the quality we would expect for the price we were charged. Chips were burned, fajitas dry, fruit crumble raw. We'd have had a better meal at Wetherspoons. It's a shame. We work in Hastings regularly and love this hotel - we've also had great meals in the hotel restaurant before, so it was very unexpected to have such an awful dinner. I don't think the chef we've met on previous occasions can possibly have been there that night. He clearly cared about the food he was presenting, and whoever was in charge that night clearly didn't. In fairness to the hotel, we didn't complain at the time. We should have, but we were grieving the death of a close friend and just didn't have the mental energy. We were sad anyway, and a good dinner wouldn't have changed that - but it really would have helped.

Lovely big room and a friendly welcome at Reception. Great to have a restaurant on site, but we would hesitate before eating there again.

Stayed in April 2024

Windows were filthy. Hotel seems dated but slightly grand.

Beachfront location with limited but free parking. Ample buffet breakfast. Heating worked well.

Stayed in April 2024

Great location very comfortable rooms spacious and clean …beds good also

Stayed in April 2024

My bed wasn’t very comfortable

Great room size and view Staff great

Stayed in April 2024

Grand hotel with spectacular seaside view . Old fashioned decor in the dining area made one feel as if you were there with Queen Victoria herself. Lovely bath with hot water made for a relaxing soak.

Stayed in March 2024

All good

Beautiful room with sea view

Stayed in March 2024