N/A

Lovely historical property in a good location for us.

Stayed in June 2024

Restaurant and bar are a little expensive and you get a surcharge for service

Great venue great staff

Stayed in June 2024

nothing

Lovely old buiding, tastefully modernised. Comfort levels are high, and the staff are incredibly friendly and helpful. Excellent hotel, and will definoitely be returning

Stayed in June 2024

N/A

Nice location and a short taxi trip into city centre.

Stayed in March 2024

See above.

The location on the edge of Jesmond Dene was excellent. I would love to know how such big hostas on the leafy hotel patio can escape the ravages of slugs. The breakfast was very good but how the eggs are presented always divides the good from the excellent; in our case the fried eggs were solid although poached fared better. We had an upgrade to the New House but again there are tiny details which differentiate top management from good (and the hotel was certainly good). The door handles to the bathroom were covered in soft leather, an undeniably expensive and special touch, but rather let down by the fact that someone had managed to smear paint on them. It was a silly failure of management inspection and hard to understand how the thought behind the furnishing could so needlessly be spoiled. Another little quibble; the bar and restaurant doors were open but both were labelled ‘private’. There may be a reason for this but for first time guests it gave the appearance of a private function. Again, a simple avoidable, quirk. When we went to the restaurant desk to confirm our reservation we should have received a menu while we ordered pre-dinner drinks. It felt uncomfortable sitting waiting then having to attract attention to get a drinks menu. When the drinks were ordered and the menu arrived we were able to relax with excellent cocktails, food and wine. The hotel was an example of entrepreneurs with a vision who raised money to rescue a valuable example of Arts and Crafts building by a distinguished local industrialist which otherwise would have been demolished. So much is first rate but failures to pay attention to detail let it down. Perhaps we’re too picky but then that’s what raises good to excellent.

Stayed in May 2024

Very low toilet but otherwise no complaints

Lovely setting.

Stayed in May 2024

Food was very expensive and quite average except the breakfast and the creme brûlée which were exceptional. £15.50 for a glass of wine is insane! Decking on the terrace needs grips it is very slippy. Shame about the cheap plastic plants on the terrace also

Location next to Jesmond dene really beautiful. Lovely little garden room for dinner and breakfast.

Stayed in May 2024

Nothing

Exceptional property, great location, good service, easy parking

Stayed in May 2024

Great location and excellent service

Stayed in May 2024

it was all excellent

everything - especially the bottles of real milk for tea/coffee in the room. Proper, old-fashioned service and comfort. Dinner and breakfasts excellent. Just a lovely experience. Particular thanks to the waiting staff at breakfast.

Stayed in May 2024

Breakfast- very slow, small portion size and toast cold. I would recommend the property rethinks the quality of food options for gluten free and invests in some healthier tasty bread for breakfast rather than unhealthy super processed white option which is not in keeping with the quality of the rest of the hotel.

Fabulous location, great rooms and facilities, very enjoyable stay.

Stayed in May 2024

Nothing

Stayed in a suite in the new rooms section of the building. Really nice room, facilities, food and small touches like the welcome back note and chocolates

Stayed in May 2024

The lighting in the bar / lounge area needs addressing especially around the large fireplace. Although we don’t like bright lighting there is a happy medium and it was just too dark.

Beautiful old property, lots of free parking. Very comfortable room

Stayed in May 2024

The look of it

Fantastic

Stayed in May 2024

Nothing

Lovely building in beautiful parkland area. Very quiet.

Stayed in May 2024

Could have been better choice for vegans. Service in the dining room could have been faster.

Loved the secret garden and the wedding breakfast was very good. The setting was perfect with the woodland walk and waterfall nearby. Beautiful old building yet with modern facilities.

Stayed in May 2024

Can’t complain about anything.

Loved the character. Loved the staff. Everything was perfect. The breakfast was brilliant. Zero faults.

Stayed in May 2024

Very expensive place to eat or drink, we went to a local pub to eat

The whole hotel experience was stunning and staff were very helpful.

Stayed in May 2024

Nothing, everything was the way we wanted it.

Dinner in the bar and breakfast were both excellent

Stayed in May 2024

Nothing

Unique

Stayed in May 2024

The flush buttons on the toilet were very hard to push down and we couldn’t open a window so very stuffy in the morning

Lovely quality but compact room.

Stayed in May 2024

N/A

The finish and attention to detail

Stayed in May 2024

.

.

Stayed in April 2024

The room smelled a bit molded.

Staff was good and rather quick and helpful, room are great. Funny though that the showeroperation is outside the shower

Stayed in April 2024