Very slow check in, not sure why but hte staff were helpfula nd friendly!

Room with two seats, a fridge and looking over the Tyne was great.

Stayed in May 2024

Bathroom could do with update, shower curtains messy and unhygienic

Great location.

Stayed in June 2024

I think the hotel decor is a little tired and needs some money spending on it (particularly the bath panel and a better tiling job in the bathroom) but clearly it is a quality hotel and can be refurbished to a very high standard.

The hotel is ideally situated and the rooms are reasonably large and well presented.

Stayed in May 2024

The room had no air conditioning which I think i

Close to the shops. Really good

Stayed in June 2024

Rooms are a bit tired

Location

Stayed in June 2024

Breakfast was only ok nothing special

Staff location value for money

Stayed in May 2024

Lovely large room overlooking River. Staff very helpful Hotel very nice overall Only downside, location to town (up steep hill!) But, lots Lovely bars restaurants en-route.

Stayed in May 2024

My wife and I are used to a king sized bed and we only had a double, given it turned out to be a very hot day and night this was not the best for us. Additionally the noise from trains travelling over the nearby Metro bridge affected us initially but thankfully did not continue throughout the night.

Great location right on the river side. Hotel is very nice and well presented. We added cost of breakfast when we arrived and it turned out to be a great decision. Full English breakfast was one of the best I have had in any hotel, hot food and plenty of it.

Stayed in June 2024

Bathroom felt a little outdated

The location was excellent. Spacious hotel and very good price given the location and amenities. Staff very friendly and helpful

Stayed in May 2024

Breakfast could av been included in price 😣

Hotel lovely very clean comfortable beds and happy staff 😁

Stayed in May 2024

Little bit of loud noise from the trains passing but nothing major.

Very clean hotel, great location. Rooms was very spacious and views of the beautiful river Tyne were amazing.

Stayed in June 2024

Room overlooked the hotel nextdoor, removing all privacy. French doors couldn't be opened due to the height which left the room feeling quite stuffy. No real view of the river (which is why we stay here).

Large room, very clean. Janet is an amazing member of staff and is by far the most welcoming and helpful.

Stayed in June 2024

One hand towel in the room for two people. Complimentary water in the room, only 1 spring and 1 still for 2 people. Having to pay for the hotel car park which I feel should be free when staying at the hotel. Some of the areas deco needs some attention ie round the bar and paint work in our room.

Breakfast was very good, plenty of choice, and very fresh. All staff gave very good service and were very helpful. Professional and friendly. The young man Reece, in the bar, nothing was too much trouble. Location was great for city and our room overlooking the river.

Stayed in June 2024

Nothing

Excellent hotel, friendly staff. Very well situated.

Stayed in June 2024

Bathroom tired -tatty notice regarding lift not working properly

Location

Stayed in June 2024

No complaints save bed was really hard

Location and staff excellent

Stayed in May 2024

The fridge in my room was .located right beside the bed. This meant that everytime it's motor came on my sleep was interrupted. It should be relocated.

The convenience and cleanliness of the establishment. The staff were friendly and most helpful.

Stayed in May 2024

Nothing it was fine

Location

Stayed in May 2024

Nothing, l have try to think of something but l found this hotel very good .

Hotel was very good, location excellent . Staff were friendly and welcoming. Our room was comfortable and very clean . We would recommend this hotel and will be back for a vist soon.

Stayed in May 2024

nothing not to like at all everything is very well run in this hotel from the staff at check in to the bar staff at night time to the staff at breakfast they can't do enough for you ,

you can check in on line so all your details the hotel have you just need to pick up your key card when you arrive . The staff were really friendly and helpful . When we arrived the hotel was full as it was a bank holiday weekend and they had upgraded us to a suite which was a wonderful room and a lovely surprise. Breakfast was also very good at the hotel and parking is plenty would stay here again

Stayed in May 2024

The water in the shower was not very hot and the bathtub was very shallow.

The room was spacious and comfy, with a beautiful view of the river, a very comfortable bed and lots of hanging space. The rooms were quiet even if the lobby was very busy. The staff were kind and helpful.

Stayed in May 2024

A bit tired looking now

Welcoming and very central and quiet

Stayed in May 2024

Rooms very hot. No air con

Stayed in May 2024

Breakfast expensive, Bathroom quite worn but clean, Traffic jams since they are rebuilding the bridge nearby.

Breakfast OK, not great, but definitely not bad. Big room, big TV, good view over the river, bed OK. Nice location on the Quayside.

Stayed in May 2024